Operations
Priya Raman
Ex-Operations Lead, global logistics
Priya spent a decade untangling operations at global scale. She now designs AI agents and workflow automations that quietly remove the coordination tax from ops teams.
AI focus
The best AI in operations is invisible: fewer status pings, fewer handoffs, and work that closes itself out.
Expertise
- Workflow automation
- Agent design & tool use
- Process mapping
- Ops metrics and SLAs
Experience highlights
- 2013–2018
Regional operations manager across three logistics hubs.
- 2018–2024
Operations Lead for a global network; owned planning and exception handling.
- 2024–now
Builds agentic workflows for ops teams and teaches the Operations track.
What they teach
- —AI in Operations
- —Agents that finish work
- —Process mapping with AI